Restoring your credits on a new browser or device
The short answer
Your credits are tied to the email you used at checkout. Use restore by email to receive a secure one-time link that re-connects your credits to the current browser after clearing cookies or switching devices.
How access works today
When you buy credits, PharmaFix links them to your purchase email and recognizes your browser for future analyses. There is no login and no portal to manage.
Restore by email
Enter the email you purchased with and PharmaFix sends a secure one-time link. Opening that link re-connects your credits to your current browser without a password or portal.
Privacy-first restore
The restore form gives the same generic response whether or not the email has credits, so it does not reveal customer emails. Restore links reconnect credits only; they never include reports, rows, NDCs, amounts, PDFs, or CSVs.
Access today vs. planned
| Situation | Today | Planned |
|---|---|---|
| Same browser you purchased with | Credits recognized automatically | Unchanged |
| Cleared cookies | Request restore by email | Restore link sent to your purchase email |
| New device | Request restore by email | Restore link re-links credits to the new browser |
| Reports or results | Not intentionally retained or emailed by the restore flow | Unchanged — restore is for credits only |
If the link expires
Request a new restore link with the same checkout email. Links are short-lived and one-time-use for account safety.
Frequently asked questions
Can I restore my credits right now by email?
Yes. Enter the email used at checkout and PharmaFix sends a secure restore link if credits exist for that email. The page uses generic copy so it does not reveal whether an email is in the system.
Do I need to create an account or password?
No. PharmaFix has no traditional login or saved-report portal. Credits are tied to the purchase email, and the restore flow uses a single-use email link rather than a password.
Estimate your report's position against the 25% reference line
Current checkout is test mode. Upload only an authorized PrimeRx or Caremark report without direct patient identifiers. PharmaFix calculates report-based rates and is designed not to retain report rows or results.
Related reading
Restore access
Email yourself a secure restore link
Use the email from Stripe checkout. The response is private by design: it says the same thing whether or not that email has credits.